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Choosing A Home Health Care Provider


Choosing a home health agency is “YOUR CHOICE.”  Ask for a list of home health agencies in your community. You can receive this information from your physician, nursing home case worker, hospital social workers, or you can look in the yellow pages under “home health services.”  Once you have identified several agencies, learn more about the services they provide along with their reputation within the community.

Here are a few examples of questions you may want to ask each agency when making your decision.

  1. Your very first question is do I qualify for home health care?

  2. Is this agency licensed and are they Medicare certified? Many states do require a home health agency to be licensed and if you have Medicare, they must be Medicare certified to provide services to you. In addition, if they are Medicare certified, that means they have already passed federal minimum requirements.

  3. Ask them what will be covered under your insurance plan. What should you expect to pay out-of-pocket?

  4. Do they have staff available to provide the type of care your doctor ordered, and when will they start?

  5. If there is a medical emergency, is there someone available 24 hours a day, seven days a week that you can call?

  6. What types of services does the agency provide? Do they offer personal care services such as bathing and dressing and if so, is it provided by a certified home health aid?

  7. How long has the agency been serving the community?

  8. And most important, don’t be afraid to ask them for references.

Your home is important to you. It is a reflection of who you are and it is where you feel the most comfortable. It is only natural that you would want to stay in your own home to recover as long as possible, and that is what home health care is all about.